If your product is delivered damaged or defective, we will always make this right by sending a replacement. If time has passed since recieving your purchase and the item breaks, you will be interested in learning if the product has a warranty.
Warranties are handled by the product's supplier. The best way to get in contact with them is by going to the Purchases section in your Account. Click on the order to expand it. At the bottom of the redemption instructions, you will find a support contact from the product's seller. Reach out to them for more information on manufacturer warranties. If you have any trouble, feel free to contact us by accessing the link at the top of this page.
IMPORTANT: If your item is damaged or defective, please include any physical evidence (photos or videos) you can provide to our team. We require physical evidence for any return/replacement requests, so please include this information in your initial email. This will help our team expedite the process, so we can send you a new, working product as soon as possible.