Can't Check Out

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If you can't check out or the "COMPLETE ORDER" button isn't working, please try the following steps:

  • Make sure all of the fields - like State/Province and Zip - are filled out
  • Clear your browser cache 
  • Using this link, make sure your web browser is up to date and that JavaScript is enabled
  • Try a new web browser altogether (we recommend Google Chrome or Firefox)
  • Temporarily disable any antivirus or ad-blocker extensions/programs you're running

If you're still running into trouble, please contact a Support Hero. Also, we have added a chat feature that is available Monday through Friday from 9am-6pm PST. Look for the blue tab that says "Chat with a Support Hero" on any page.

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