We do not offer phone support at this time.
We're an online marketplace where thousands of vendors sell their products, making us a middleman between you and the vendor. We truly believe it wouldn't be possible to provide the same effective customer support over the phone. We decided to keep our support over email for a few reasons:
It's efficient. We are able to streamline our communication and work with the manufacturers and vendors to solve your order issues.
It's effective. We are able to group our inbound tickets to specialized experts, without passing you around, and can easily identify trends to prevent future issues
It's faster. We can quickly go through our online processes to help get your answer faster through the form without putting you on hold
It's accurate. Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions.
If you need assistance, please contact our support team HERE.