If your purchase is delivered damaged or defective, we will always make this right by sending a replacement.
If your purchase breaks outside of your order's return policy, the best course of action is to consult the product's warranty, if it has one.
Warranties are handled by the product's merchant. You can contact your product's supplier from the Purchases section of your Account:
- Click on the order to expand it.
- At the bottom of the order's information, you will find a support contact from the product's merchant. Reach out to them for more information on manufacturer warranties.
If you have any trouble with this process, feel free to contact us by accessing the link at the top of this page.
Please Note: When contacting Support about a damaged or defective item, please include any physical evidence (photos or videos) you can provide to our team. We require physical evidence for any return/replacement requests, so including this information in your initial email is the best way to ensure your request is resolved quickly.