Refund Policy - Digital Voucher or License Code

All unclaimed digital software purchases may be returned for store credit within 30 days of the original purchase date. Unless otherwise specified, games, software downloads, and digital products are not returnable for cash refunds once purchased.


Frequently Asked Questions:

  • What is a "claimed" code? Once you have gone into your purchases tab and "clicked to redeem" or "clicked to claim" the purchase, a unique license code and/or set of instructions were provided. After your unique license code has been revealed, we consider the product "claimed" and cannot reclaim it.
  • I bought a voucher deal, does that fall under the Digital Refund Policy or the Physical Refund Policy? Your purchase would fall under the Digital Refund Policy since you would be redeeming your purchase through a unique digital link or license code 

Was this article helpful?

138 out of 618 found this helpful

Have more questions? Submit a request