Do you offer phone support?

  • Updated

We do not offer phone support at this time. If you need assistance, please contact our support team here.

Our online marketplace offers products from thousands of merchants all over the world. To quickly address your questions and requests for these merchants, we've decided to provide support via email. This provides the following benefits:

It's efficient. We are able to streamline our communication and work with the manufacturers and vendors to solve your order issues.
It's effective. We are able to group our inbound tickets to specialized experts, without passing you around, and can easily identify trends to prevent future issues
It's faster. We can quickly go through our online processes to help get your answer faster through the form without putting you on hold
It's accurate. Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to the previous emails so you won't have to repeat questions.

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