I purchased a regular item (returnable in 30 days)
- If your purchase arrived damaged or defective, you may return the item for a replacement or refund.
- Just submit a request to our team with a photo or video of the defect/ damage. Attach it to the form.
- It must be within 30 days of the product's delivery date.
- Products that are returned must be unused and in their original packaging.
- Note: We require physical evidence for these requests, so please include this information in your initial email to help expedite the process.
I purchased an All Sale Final item
- If your defective product falls under the All Sales Final policy, please submit a request.
- Include a photo or video of the defect/ damage, and attach it to the form.
- We will reach out to the merchant to assist with troubleshooting (if recommended) or possible replacement.
- Note: We require physical evidence for these requests, so please include this information in your initial email to help expedite the process.