Unable to Redeem a Digital Product?

  • Updated

Accessing your Redemption Assets:

If you are an Account Holder, your digital purchases can be redeemed or downloaded by logging into the Purchases Tab of your account. If you're logged into your account, just click this link. All Stacksocial-powered shops will log you into the same account, so if you don’t recognize the brand at the top of the page - that’s okay!

If you are a Guest User, please reference the Order Confirmation Email to begin the redemption process. 

Please go to “How Can I Access My Digital Product?” to learn more on how to redeem your code.

If you run into any issues with this process, you may always contact our team for assistance, please submit a request.

 

Troubleshooting: 

Please reference the common issues encountered & quick fixes here.

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