What is the return policy?

We want you to love your purchases. If you are not completely satisfied, you may return any item within the appropriate return window.  

Did you buy a physical good (a product that's getting shipped to you)?

You may return any delivered item within 14 days of receipt. Sign in and go to your purchases tab here, click on "Need to return this item?" and start your return process. Alternatively, you can request assistance and write into our Support Team here. Please note that a return shipping fee will be deducted from any refunds. 

Returns must be unused and in original packaging. The time it takes to post a credit to your account is determined by the issuing bank. Please contact your bank for details. 

NOTE: While most items are eligible for a return, some items are Final Sale and are clearly marked on the sale page. Final Sale items are never eligible for returns or exchanges. Additionally, there are some common exceptions to our return policy, such as health and hygiene items, perishables, and all custom or personalized products made for you. These products are not eligible for return or exchange and will be noted on the respective product pages. 

 

Did you buy a digital or virtual good (education, software, or voucher)?  

If you'd like to return a digital code or voucher deal, all unclaimed digital codes may be returned for store credit within 30 days of the original purchase date. Digital codes will be considered "unclaimed" if the code has not been clicked and revealed. After a license code is revealed, we cannot reclaim it. 

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